Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Apply problem solving skills, including an ability to use available resources Deal with conflict Demonstrate: cleaning and appropriate use of cleaning chemicals communication skills for dealing with medical staff, funeral directors, police, coroner's court officers and families effective liaison with health professionals and other key personnel effective telephone techniques inventory control in the mortuary environment procedures for maintenance of equipment safe handling of clinical and other wastes safe manual handling time management use of personal and protective equipment Follow correct checking procedures and complete relevant document in relation to the receipt and release of bodies Follow procedures for checking identification Handle decomposing and dismembered bodies Identify and use effective stress management strategies in response to workplace issues Maintain a professional approach with key personnel and bereaved families and friends Maintain cleaning and infection control standards Maintain security Prepare bodies for viewing Use numeracy skills including the ability to complete basic arithmetic calculations and recording stock levels Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation, including skills in: asking questions providing clear information listening to and understanding workplace instructions clarifying workplace instructions when necessary using effective verbal and non verbal communication skills with a range of internal and external persons Use reading and writing skills required to fulfil job role in a safe manner and as specified by the organisation at a level of skill that includes reading workplace policy and procedure manuals and documenting administrative and clinical information Use the organisation's computer and other business technology Work independently |